Returns and cancellations

Changed your mind? You may cancel without giving a reason. Tell us within 14 days after the day you receive your goods (or the last item if one order arrives in separate deliveries). You then have another 14 days after telling us to send the goods back. You can also cancel before delivery.

To cancel, send a clear statement to support@telavento.com or write to Tetiana Barbashyna, Telavento, 24 Parkers Mount, Kirkbymoorside, YO62 6JB, United Kingdom. Include your order number if available. You may use the model form below, but do not have to. An authorisation number is not required to exercise your right to cancel.

Return goods to Tetiana Barbashyna, Telavento, 24 Parkers Mount, Kirkbymoorside, YO62 6JB, United Kingdom. For a change-of-mind return, you pay the direct return postage. Please package goods safely and keep proof of posting. We do not charge a restocking fee or deduct the cost of our free original delivery.

You may inspect and try on clothing as you would in a shop. Please keep tags attached where possible. Handling beyond what is needed to establish the nature, characteristics and functioning of the goods may reduce the refund by the resulting loss in value. Opened packaging or a detached tag alone does not remove your cancellation rights.

We refund the price and any standard outward delivery charge using the original payment method, without a refund fee. Any extra cost of a more expensive delivery option need not be refunded. We refund without undue delay and no later than 14 days after we receive the returned goods or you provide evidence of sending them back, whichever is earlier. If we offer to collect the goods, or you cancel before dispatch, the deadline is 14 days after you tell us of cancellation.

Faulty, damaged, incorrectly supplied or misdescribed goods have separate statutory protection. You normally have a 30-day short-term right to reject faulty goods. After that, repair or replacement and, where legally applicable, a price reduction or refund may be available. The change-of-mind deadline does not limit these rights. Contact us to arrange a remedy and the reasonable return costs we must cover. Original packaging and attached tags are not conditions for a fault claim.

For an ordinary size or colour exchange, return the item for a refund and place a separate new order. This does not limit statutory repair or replacement rights for faulty goods. Sale items have the same statutory rights.

Model cancellation form (use only if you wish to cancel): To Tetiana Barbashyna, Telavento, 24 Parkers Mount, Kirkbymoorside, YO62 6JB, United Kingdom; support@telavento.com. I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: ____. Ordered on/received on: ____. Name of consumer(s): ____. Address of consumer(s): ____. Signature of consumer(s) (only if sent on paper): ____. Date: ____. Delete as appropriate.